Privacy Policy

Privacy Policy (also the “website” or “site”), a website of LATAM Airlines Group (referred to here as “LATAM Group”) is committed to protecting your privacy. 

This Statement of Privacy applies to the website and governs data collection and usage. 

By using the website, you consent to the data practices described in this statement.

Use / access of the Website by the user for illegal or unauthorized purposes are not permitted, and consequence will be the sole responsibility of the user.  Prohibited actions include but are not limited to:

1. Use of the Website in any manner that could damage, interrupt, defect the functionality or computer of a third party;

2. Use of the Website for transmission, installation or publication of any viruses, malicious codes or other harmful programs or files

3. Use the Website to collect personal data from other users;

4. Register on the Website under a false identity, or using a false profile or doing any other action that may confuse users about the identity of the origin of a message

5. Unauthorized access to any section of the Website, other systems or networks connected to the platform, carried out through pirating or counterfeiting, password mining or using illegitimate networks.  

6. Attempting to break or violate the security or authentication of the Website or any network connected to it.

7. Carry out any action that causes a disproportionate or unnecessary infrastructure saturation on the Website or the systems or LATAM Group networks, as well as systems and networks connected to the Website.

8. Prevent the normal development of an event, contest, promotion or any other activity available via the Website or any of its functionality, either by altering or trying to alter the access, participation or operation of those illegally or otherwise, falsifying the result thereof and / or using methods of fraudulent participation, by any method, and / or through any procedure that threatens or impinges in any way the present conditions of use.

Failure to meet any of the above obligations by the user, may force LATAM Group to adopt the appropriate measures under law and exercise their rights or obligations, which may result in the removal or blocking of the offending account user with a possibility of compensation for damages.

What Information Does the Website Store?

When you visit the website, there is data that may be collected such us your IP address, browser type, domain names, access times and referring website addresses. This information is used by for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the website. also keeps track of the websites and pages  customers visit within the site in order to determine what services are the most popular. This data is used to deliver customized content and advertising within to customers whose behavior indicates that they are interested in a particular subject area.

We may collect personal information you voluntarily provide to LATAM Group including your name, e-mail address, phone number or any other information you voluntary provide.. Please note that does not read any of your private online communications and that you can at any time request…. encourages you to review the privacy statements of websites you choose to link to from our site so that you can understand how those websites collect, use and share your information. 

Use of Cookies

The website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pages, or register with site or services, a cookie helps to recall your specific information on subsequent visits. This simplifies the process of recording your personal information. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the features that you customized.

You can accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our site or Web sites you visit.

This Cookies Policy is an integral part of the Privacy Policy of this Website. The access and navigation of the Website, or the use of its services, implies acceptance of the terms and conditions outlined in this Privacy Policy.

In order to facilitate navigation through the Website, informs you that it uses cookies for the storage and retrieval of data and/or other devices of a similar function (hereinafter, “Cookies”).

To this extent and with the aim of providing the user all the necessary information for its correct navigation, we have made the following informative text available to the user detailing what cookies are, what type of cookies exist on our website and how it is possible to enable or disable them.

1. What is a cookie?

Cookies are files that contain small amounts of information that are downloaded to the user’s device when they visit a web page.

Cookies are essential for the functioning of the internet, since they offer technical solutions that allow the user to navigate through the different websites; they cannot damage the user’s equipment/device and, if they are activated in the configuration of the internet browser, help identify and resolve possible errors in the operation of the Website. They can also be used for advertising or analytical purposes.

2. Use of cookies by the provider

By accessing the Website, you expressly accept the use of this type of Cookies on your devices. If you disable Cookies, your navigation through the Website may not be to an optimal capacity and some of the utilities available on the Website may not function to their highest potential.

Specifically, uses its own cookies and third-party cookies, belonging to third-party companies, for the specific purposes set out below. If in the future the provider uses others for the purpose of granting new and improved services, the user will be informed. These include technical, performance and analytics cookies. Specifically: 




The cookie is set by CloudFare. The cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.


This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.


This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.


This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.

3. How to block or reject cookies

You can block Cookies through the browser’s configuration tools, or you can configure your browser to notify you when a server wants to save a cookie:

a) If you use Microsoft Internet Explorer, you will find this option in the menu Tools> Internet Options> Privacy> Settings. To learn more visit: and

b) If you use Firefox, you will find this option in the menu Tools> Options> Privacy> Cookies. To learn more visit:

c) If you use Chrome, go to Options> Advanced options> Privacy section. To know more:

d) If you use Opera, in the Security and Privacy option, you can configure your browser. To learn more visit:

e) If you use Safari you will find the option in the Preferences / Privacy menu. More information at:

Use of your Personal Information collects and uses the personal information you voluntary provide to us to operate our website and deliver the services you have requested. LATAM Group also uses your personally identifiable information to inform you of other products or services available from and its affiliates. LATAM Group may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

LATAM Group does not sell, rent or lease customer lists to third parties. LATAM Group may, from time to time, contact you on behalf of external business partners about an offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, LATAM Group may share data with trusted partners to help the LATAM Group  perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the LATAM Group , and they are required to maintain the confidentiality of your information.

LATAM Group will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on; (b) protect and defend the rights or property of; and, (c) act under exigent circumstances to protect the personal safety of users of or the public.

Security of your Personal Information secures your personal information from unauthorized access, use or disclosure. 

LATAM Group secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. 

This website uses Google Analytics to help analyze how users use the site, which uses cookies. Cookies are used to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for

Google Analytics collects information anonymously. Google will not associate your IP address with any other data held by Google. Neither nor Google will link, or seek to link, an IP address with the identity of a computer user. LATAM Group will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website. Google Analytics reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

California Consumer Privacy Act

Residents of California have the right to request certain personally identifiable information shared with third parties by a business with whom the California resident has an established business relationship as well as the names of the third parties with whom the information has been shared. In addition, an operator of a commercial website subject to California Business and Professions Code Section 22581 is required to fulfill requests from California residents under age 18 who are registered users of online sites, services or applications to obtain removal of content or information they have publicly posted. 

If this applies to you and you wish to request this information, ensure that your request includes a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances. If you are a California resident, believe that one of the above code provisions applies to you, and would like to make such a request, you may e-mail your request to: [email protected] .

Contact Information welcomes your comments regarding this Statement of Privacy. If you believe that LATAM Group  has not adhered to this Statement, please contact at [email protected] LATAM Group will use commercially reasonable efforts to promptly determine and remedy the problem.

Changes to this Statement will occasionally update this Statement of Privacy to reflect company and customer feedback. LATAM Group encourages you to periodically review this Statement to be informed of how our site is protecting your information.